This will run a virus scan in the recovery environment. Click Windows Start icon at the lower left section of the screen. Open Search window and type Advanced in the field.
It will open General PC Settings. Click on Advanced Startup and then, click on Restart Now button. Once the computer starts in Advanced Startup option menu, select Troubleshoot.
Next, click on Advanced Options to reveal the next section. AS, we suggest that you scan the infected computer with this powerful virus removal tool. It can detect and get rid of Trojans, viruses, malware, and adware from the infected computer. AS or similar attack, you can activate Sophos to have real-time scanning and complete defense against all forms of threats.
Download Sophos Virus Removal Tool from the link below. Save the file on your computer where you can easily access it. Once the download completes, browse the location of the file. Double-click to run the program and begin the install process. On first windows of installation wizard, click Next to continue. You need to Accept the terms in order to proceed. On succeeding windows, click Next or Continue to carry on with the installation.
Internet connection is required when running this scanner in order to download important updates. Click the button to carry out the Scan. This will check the system for presence of malicious objects, malware, and viruses.
AS and other suspicious entities. Be sure to remove all identified threats. AS should have been eliminated totally from the computer. If there are still signs of infection or computer is displaying unusual behaviors, please continue with the remaining procedures.
For Windows 8 and 10 users, please run Windows Defender. AS virus. AS, viruses, and other malicious items from Windows 8 or Windows 10 system. Follow these procedures to scan your computer with Windows Defender:. Tap or click the Search charm, search for defender , and then open Windows Defender. If Windows Defender is not yet installed on the computer, please proceed to download page using the link below. It also contains detailed instruction to install and use the program effectively.
Extract its contents to your desktop. If an infected file is detected, the default action will be Cure , click on Continue. If a suspicious file is detected, the default action will be Skip , click on Continue.
It may ask you to reboot the computer to complete the process. Click on Reboot Now. If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here. Thanks for your help It told me that the infection was cured. It did not require a reboot but I rebooted anyhow and Kaspersky is still telling me that "Threads have been detected: Backdoor. And it also recommends to "Neutralize" the threats as soon as possible.
But if I click the neutralize button nothing happens at all. Posted 13 March - PM. Hi there, Let's proceed with the following. Step 2 will let us know if further action needs to be taken. Double click on ComboFix and follow the prompts.
Be patient. When finished, it will produce a report for you. Run the application. If no infection is found, it will produce a report on the desktop. Post that report in your next reply.
A report will be produced on the desktop. Posted 14 March - AM. Here you go ComboFix Other Deletions. Files Created from to Find3M Report. Reg Loading Points. Contents of the 'Scheduled Tasks' folder. Completion time: - machine was rebooted ComboFix-quarantined-files.
Pre-Run: 37,,, bytes free Post-Run: 37,,, bytes free. SYS 0xB9F pci. What is Kaspersky saying now? Same as before? Yes, Kaspersky is saying same as before. Telling me that "threats have been detected".
Says to "Neutralize" them but when I do, nothing happens. Also telling me full scan is needed and that 'Post Infection System Restore' is required. I have not installed any new programs recently. First thing I tried was restoring XP to a point before the alerts started to appear only to find that the system would not restore to any of the dates I tried I get the failed to restore notice at re-boot I ran msconfig and looked through the start-up programs.
I also discovered that all my Windows XP restore points were also gone. Your help is appreciated. Best Regards Doug. Link to post Share on other sites More sharing options Maurice Naggar Posted February 12, Posted February 12, Save and close any work documents, close any apps that you started.
Maurice Naggar Posted February 17, Posted February 17, Other members who need assistance please start your own topic in a new thread. This topic is now closed to further replies. Go to topic listing.
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