A defective product should be replaced by your point of purchase during the warranty period. We offer a 'return to retailer' warranty on our products.
In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. Please check our FAQs first, chances are you'll find the answer there. Couldn't find the answer in the FAQs? Fill out the form below with as much information as possible and one of our help-desk staff will respond at the earliest opportunity. Our messages are answered in the order they are received.
After submitting the form a confirmation message will be displayed with your reference number. The confirmation will be sent to your email address at the same time as well.
If you have not received the confirmation message, please check your spam or junk mail folder. Otherwise, fill out the form again with your correct e-mail address. Cookies are small text files that may be used by websites to improve the user experience. Install the driver. Restart the computer Connect the camera to the computer. Make sure to set the camera as the default audio and video device on the computer.
When using the webcam with an application make sure to set the camera as the default audio and video device in that application too. I receive a message that the app e. What do I do? The webcam is not working in my chat program Teams, Zoom, Skype, etc.
I try to install the driver but my Windows 10 computer displays message "This App has been blocked for your protection". Where is your service center? Or where can I send my product to be repaired?
My product is faulty. Personal information Name. E-mail address. Minor Outlying Islands U. Preferred language In which language you would like to receive the reply? Product details Name. Product support is organized by product. First you will need to find your product, then you can access all the support items for your product.
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Microsoft recommends using Microsoft Edge as your default browser and supports Internet Explorer 11 which can be opened via Edge for backward compatibility for older web sites and apps only. This product is no longer available in the current Trust assortment.
Support options Drivers Download the latest software or driver. Manuals How does it work? Download the manual to find out. Size: 9. Size: 2. CE documents. Size: 0. To install the webcam: Download the driver via the website Note: Make sure to download the correct driver version for your article version and operating system. Install the driver. Restart the computer Connect the camera to the computer.
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